Cancellation Policy

VICTORIA TRAVEL CANCELLATION POLICY

All cancellation fees held by Victoriatravel.jo are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and Victoriatravel.jo shall come into existence until Victoriatravel.jo receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through the reservation portal where travelers can manage their bookings. If the customer portal is inaccessible, all cancellations must be delivered in writing via the customer contact form and sent by the lead traveler. Once delivered the amendment and/or cancellation needs to be confirmed by Victoriatravel.jo before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.

15. CANCELLATION FEES & CHARGES

15.0. Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.

As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

* Applicable when full payment has been made. In case of deposit payments, the deposit becomes non-refundable in case of delayed payments.

For all bookings of day tours operated by Victoriatravel.jo a minimum of 72 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 72 hours’ notice prior to departure no refund is given. For the 72-hour policy to be applicable, cancellations must be delivered in writing via the customer contact form and sent by the lead traveler.

* Applicable when full payment has been made. In case of deposit payments, the deposit becomes non-refundable in case of delayed payments.

*Cancellations with less than 35 days’ notice before trip departure:

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

*Cancellations with less than 21 days’ notice before trip departure:

You will be refunded 40% of your total tour price. 60% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

* Delayed Payments on deposit reservations: Victoriatravel.jo reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. Please note that this only applies if a payment has not been made at least 3 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. In case of delayed payments, the 50% deposit becomes non-refundable and the reservation counts as canceled.

Cancellations with less than 7 Days’ notice before trip departure:

25% of your total tour price will be given if tours are canceled with less than 7 Days’ notice, as Victoriatravel.jo will be charged for all costs such as guides, transport etc.

16.3. Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the details to follow up with confirming booking.. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Victoriatravel.jo immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Victoriatravel.jo cannot be responsible for mistakes in the booking process.

16.4. These cancellation policies apply during COVID-19 times as well.